Privacy Policy

Engrow ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through this website, how we use it, and how you can contact us about it.

This website is operated by Engrow, a boutique brand and growth consultancy based in Melbourne and Sydney, Australia.

We collect personal information you provide directly to us, including your name, company or organisation name, email address, phone number (if provided), and any details you include in a contact form or enquiry message, or when you subscribe to our occasional newsletter.

We do not knowingly collect sensitive information (such as health, financial, or government ID details) through this website.

We collect this information when you submit our contact form (on the homepage or Contact page), subscribe to our newsletter, or otherwise contact us directly by email or phone.

We use your information to respond to your enquiry, to understand what you're looking for so we can have a useful first conversation with you, to send our occasional newsletter if you've subscribed, and to improve this website and how we communicate. We do not sell your personal information, and we do not use it for unrelated purposes without asking you first.

When you submit a form on this website, your information is processed by FormSubmit, a third-party form-delivery service, which forwards your submission to us by email. We recommend reviewing FormSubmit's own privacy practices for more detail on how they handle data in transit.

We may in future use additional service providers — for example, a customer relationship management (CRM) or email marketing platform — to manage enquiries and send newsletters more effectively. If we do, we will update this policy to name that provider. We do not otherwise share your personal information with third parties, except where required by law.

This website uses a small number of cookies and similar technologies. We load typefaces from Google Fonts, which may receive your IP address as part of that request. Where we embed video (for example, YouTube), we use a privacy-enhanced embed mode that limits cookie use unless you choose to play the video. We may use your browser's local storage to remember that you've seen our cookie notice, so it doesn't reappear on every visit.

We do not currently use analytics or advertising cookies. If that changes, we will update this section and, where required, ask for your consent first.

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. We retain your information only for as long as reasonably necessary for the purposes described in this policy, or as required by law.

You may ask us to access, correct, or delete the personal information we hold about you, or ask us to stop sending you communications, at any time. To do so, contact us using the details below.

Because we work across Australian and Chinese-speaking markets, and because some of our service providers may operate or store data outside Australia, your information may be handled outside Australia. We take reasonable steps to ensure it's handled consistently with this policy wherever it's processed.

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.

If you have a question or concern about how we handle your personal information, please contact us at emily.gu@engrow.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.